Do-it-yourself TV personalities and an endless supply of online how-to videos and mobile apps are fostering a home owner mentality that’s more impractical and demanding than ever before.
“Expectations have become unrealistic for many,” says Vince Butler, owner of Butler Brothers Corporation in Northern Virginia. “At the same time, they’re being bombarded with lower, grossly misleading bids from an endless supply of ‘competitors’ who don’t fully understand the scope of the specific project and the broader business.”
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